Patient Resources

The Patient Handbook

Patient Handbook and Orientation Packet_TLC Maryville_09.22.2021.pdf

Patient Rights & Responsibilities

Every patient admitted to treatment at TLC has definitive rights as well as certain responsibilities. The staff is committed to the protection of these rights and to providing treatment in an atmosphere that is characterized by dignity and respect, being responsive to the unique strengths, needs, abilities, and preferences of each patient.

Patient Rights

The following rights shall be always afforded to all patients by Talbott Legacy Centers (TLC):1. To be fully informed before or upon admission about their rights and responsibilities and about any limitation on these rights imposed by rules of the facility. TLC must ensure that patients are given information about his or her rights that shall include at least the following:a. A statement of the specific rights guaranteed the patient by state opioid treatment program (OTP) and general facility rules and applicable state and federal laws;b. A description of TLC’s complaint and grievance procedures;c. A listing of all available advocacy services, which include at minimum the phone numbers for the following: i. Adult Protective Services ii. Local Ombudsman iii. TDMHSAS Office of Licensure iv. Department of Children’s Services v. Disability Law & Advocacy Center vi. Office on Aging vii. Community Mental Health Centers viii. Free Health Clinics ix. Mental Health Hospitals x. Mobile Crisis xi. Local Food Banks xii. Transportation xiii. Veteran’s Administrationd. A copy of all TLC program rules and patient responsibilities; and,e. The information must be presented in a manner or format that promotes understanding by patients of their rights and an opportunity must be given to patients to ask questions about the information. If a patient who is unable to understand this information at the time of admission later becomes able to do so, the information must be presented to the patient at that time. If a patient is likely to continue indefinitely to be unable to understand this information, TLC staff must promptly attempt to provide the required information to a parent, guardian, or other appropriate person or agency responsible for protecting the rights of the patient;2. To voice grievances to TLC staff, to the TLC President, and to outside representatives of their choice with freedom from restraint, interference, coercion, discrimination, or reprisal;3. To be treated with consideration, respect, and full recognition of their dignity and individuality;4. To be protected by TLC leadership from neglect; from physical, verbal, and emotional abuse (including corporal punishment); and from all forms of misappropriation and/or exploitation;5. To be assisted by TLC in the exercise of their civil rights;6. To be free of any requirement by TLC that they perform services which are ordinarily performed by facility staff;7. To privacy while receiving services;8. To have their personal information kept confidential in accordance with state and federal confidentiality laws;9. To ask TLC to correct information in their records; If the facility refuses, the patient may include a written statement in the patient record of the reasons they disagree;10. To be informed about their care in a language they understand;11. To vote, make contracts, buy, or sell real estate or personal property, or sign documents, unless the law or a court removes these rights;12. To participate in the development of their individual program or treatment plans and to receive sufficient information about proposed and alternative interventions and program goals to enable them to participate effectively;13. To participate fully, or to refuse to participate, in community activities including cultural, educational, religious, community services, vocational, and recreational activities;14. To be accorded privacy and freedom for the use of bathrooms when needed;15. To retain and use personal clothing and appropriate possessions including books, pictures, games, toys, radios, arts and crafts materials, religious articles, toiletries, jewelry, and letters.
As patients of a non-residential opioid treatment program (OTP), patients of Talbott Legacy Centers (TLC) also have the following rights:
1. All applications, certificates, records, reports, and all legal documents, petitions and records made, or information received pursuant to treatment in an OTP directly or indirectly identifying a service recipient shall be kept confidential and shall not be disclosed by any person except the individual identified.2. Nothing under TLC policy shall prohibit disclosure, upon proper inquiry, of information as to the current medical condition of a service recipient to any member of the Facility of a service or the service recipient’s relatives or friends in accordance with T.C.A. § 33-3-103; Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations at 45 CFR Part 160 and 164, Subparts A and E; and Confidentiality of Alcohol and Drug Abuse Service Recipient records regulations at 42 CFR Part 2.3. Service recipients shall not be abused or neglected.4. Facilities shall develop and implement written policies and procedures regarding the rights and responsibilities of service recipients under state rules applicable to all facility types and the handling and resolution of complaints.5. Other service recipient rights include:a. Right to a humane treatment environment that affords reasonable protection from harm, exploitation, and coercion;b. Right to be informed about the individual program or treatment plan and to participate in the planning, as able;c. Right to be promptly and fully informed of any changes in the plan of treatment;d. Right to accept to refuse treatment;e. Right to receive a written notice of the address and telephone number of the state licensing authority, i.e., the Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS), andf. Right to obtain from the Facility, upon written request, a copy of the Facility’s most recent completed report of licensing compliance inspection. The Facility is not required to release a report until the Facility has had the opportunity to file a written plan of compliance for any violations as provided for under state rules.6. The written policies and procedures shall include provisions for service recipients and others to present complaints, either orally or in writing, and to have their complaints addressed and resolved as appropriate in a timely manner.
It is emphasized patients may also have additional rights afforded them based on other federal and state rules and regulations as well as the Behavioral Healthcare Accreditation Standards of The Joint Commission.

Patient Responsibilities & Program Rules

As a patient of TLC, you have responsibilities that include the responsibility to…1. Refrain from all forms of physical violence or abuse toward other patients or staff members;2. Refrain from abusive language, disruptive behavior or overt sexual conduct toward patients or staff members;3. Refrain from loitering outside the clinic;4. Refrain from smoking inside TLC’s program or any other non-designated area unless inside one’s own vehicle;5. Refrain from panhandling and/or asking other patients or TLC staff for money;6. Refrain from bringing any weapon, gun, or other form of illegal contraband into the clinic or onto TLC property. Refrain from bringing any illicit (illegal) drug or alcohol onto TLC property;7. Actively work toward the cessation of problematic and/or chaotic use of substances, including alcohol, while recognizing that the ongoing, unapproved use of some substances (i.e., unprescribed sedatives and benzodiazepines absent coordination of care between TLC and the prescribing clinician) could lead to dosage reductions and/or eventual medically supervised withdrawal;8. Provide a urine sample upon request of your counselor or nurse and do so with the understanding that (1) you may be observed by a staff member of the same gender or licensed medical staff member of any gender while producing or providing the sample, (2) that providing a cold or adulterated sample or refusing to provide a sample upon request may be considered an unfavorable positive drug screen, and (3) saliva-based drug testing methods will be at the expense of the patient and require approval from a TLC prescribing clinician;9. Attend the program as scheduled to regularly receive your treatment medication;10. Attend all group and/or individual counseling sessions as delineated by your individual treatment plan;11. Inform your primary counselor or a TLC nurse of any prescription and/or over the counter medications you are currently taking;12. Act in a civil, decent, and respectable manner and treat other patients and staff members in the way that you would like to be treated;13. Dress appropriately and recognize that you will not receive services if you are not wearing a shirt and shoes or if you present to the treatment center in pajamas; and, 14. Recognize and acknowledge that a failure to maintain these patient responsibilities may result in involuntary discharge from the program, with or without medically supervised withdrawal, and a discontinuation of all services.

Patient Check-in Hours

Mon. - Fri. 06:00am - 11:00am

Sat. & Sun. 06:00am - 08:30am

Contact Information

1821 W Broadway Ave

Maryville, TN 37801

(P) 865-724-0852

(F) 865-724-0853